You are using an older browser version. Please use a supported version for the best MSN experience.

23 Secrets Disney Employees Won’t Tell You

Reader's Digest Logo By Ashley Lewis of Reader's Digest | Slide 1 of 23: At Disney, every employee is called a cast member because every interaction and experience is a show at Disney. As for the visitors, we call them guests. 'Guests are not considered 'customers' because we are welcoming you into this immersive experience and fantasy,' says a former quick-service employee at Disney World. You may even hear us occasionally call a visitor a 'real guest'—it's an unofficial code word we use for rude guests.

We're cast members—not employees

At Disney, every employee is called a cast member because every interaction and experience is a show at Disney. As for the visitors, we call them guests. 'Guests are not considered 'customers' because we are welcoming you into this immersive experience and fantasy,' says a former quick-service employee at Disney World. You may even hear us occasionally call a visitor a 'real guest'—it's an unofficial code word we use for rude guests.
© Marc Rasmus/Shutterstock

More from Reader's Digest

Reader's Digest
Reader's Digest
image beaconimage beaconimage beacon