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Airline Calls Police on Man Over His Wheelchair

Newsweek logo Newsweek 9/13/2018 James Hetherington

© Provided by IBT Media A disabled Australian man who had booked a flight to Bali for a holiday was told he could not take his wheelchair on board, leaving him humiliated.

Melbourne businessman Shane Hryhorec was ready to board the Qantas flight on Wednesday when staff said the wheelchair must be placed in the aircraft hold. Hryhorec argued that his wheelchair could be stored in the cabin as it folds in half. However, Qantas only allows wheelchairs in the cabin on Airbus A380 and Boeing 787 flights. The Bali flight was on a Boeing 737.

After debating with the airline staff, Hryhorec was escorted back to the terminal where he was met by Federal Police. According to, the police quickly brushed off the incident as a matter they did not need to deal with.

“I just really wonder when things like this will stop happening to us,” Hryhorec said. “I got in the car and cried. I was so upset. Sadly, this is not uncommon for people with disabilities. When you go to Bali you have no idea what chair they’re going to give you. My wheelchair is designed to fit in the overhead and that’s why I take it traveling.”

Hryhorec’s business replaces broken parts on wheelchairs—a common occurrence on flights.

“I can’t afford having my chair damaged. I run the company that replaces wheelchairs that have been damaged in flights. I understand what happens when people fly with their chair in the hold.”

Hryhorec has now boarded another flight to Bali but was less than enthusiastic about the experience, he revealed on Twitter. ”I’ve been told my wheelchair will not meet me at the plane door. I will have to collect my wheelchair when I collect my bags and someone will push me through the airport. I feel so disabled. I’ve not felt so low about my wheelchair for years.” 

“I feel so anxious not knowing what will happen when I land in Bali, if my chair will be there at all. This is why I started my business, so others didn’t have to experience this when traveling. Now I am, I could cry.”

A Qantas spokeswoman told Daily Mail Australia that it was never their intention to inconvenience flyers “but safety for all customers is our number one priority.” “We apologize that due to a miscommunication, one of our customers boarded our Boeing 737 aircraft intending to store their wheelchair in the overhead compartment when they are not able to be stored in the cabin,' the spokeswoman said. “On smaller aircraft, wheelchairs are carried in the hold and returned back to their owner on arrival.”

Qantas did not immediately respond to a request for comment.

Related video: Qantas needs to expand more in Asia: Aviation expert (Provided by CNBC)


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