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Horrified plane passenger demands refund after finding cockroach on American Airlines flight

Evening Standard logo Evening Standard 5/19/2017 Jonathan Mitchell
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A cockroach found on an American Airlines flight (JosepBaena)

A horrified American Airlines passenger demanded his money back after he found cockroaches crawling over the seats mid-flight.

Spanish national Josep Baena, 26, claims he was on an the flight from Madrid to Miami in February when he settled down to watch a film, only for the critters to start emerging from the ventilation system.

The former Hackney resident, who now lives in Barcelona, says he was told by an air stewardess that it “happens often” and to report it to the airline.

But Mr Baena said he was simply offered a voucher from the airline for $50 – a voucher he claims he’s still waiting for.

The public relations worker said: “It was kind of a very old plane. It started flying and everything was fine, we were being attended to Even though the plane was very, very old it was acceptable.

“At some point, maybe about three or four hours after the flight started everyone was sleeping.

“I just took my shoe off and started killing cockroaches in the middle of the plane.”

Mr Baena took photos of one cockroach on the plane to send to his friends on Instagram, but claims there were dozens doted around his seat.

He decided to take action with the airline, saying the experience made the 10-hour flight “utterly uncomfortable”.

He says he has since given up on getting a refund.

Mr Baena added: “I was kind of dizzy for the whole flight after. They were serving food but you didn’t want to eat it then.

“It’s just like if you go to a restaurant and you see a cockroach on the table you’re not going to pay for the meal.”

He went on: “I’m just one person, I can’t fight with a massive company from the US. They are making a fool out of us.

“I just took the pictures because I wanted to post it on Instagram and my friends can have a laugh about it but in the end I was quite p****d off.”

“I’m always flying with them and this means that I won’t be using them again.

The incident is the latest controversy to hit an American airline this year.

In April, a doctor was violently dragged from a United Airlines flight after refusing to give up his seat.

The airline was heavily criticised following the incident and has since apologised.

American Airlines has been contacted for comment.

WATCH: Which airlines reward frequent flyers the most? (Provided by The Wall Street Journal)

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