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Take look inside Alibaba's high-tech 'hotel of the future,' which is run almost entirely by robots

Business Insider Logo By Bethany Biron of Business Insider | Slide 1 of 29: 
  
    Alibaba
    Group, the Chinese e-commerce conglomerate, opened a
    high-tech "hotel of the future" in Hangzhou, China, earlier
    this year. 
  
  The hotel allows guests to manage reservations and make
  payments entirely from a mobile app and enter rooms using
  facial-recognition technology rather than a traditional key card.
  
  
  Robots created by Alibaba's AI Labs serve food, toiletries,
  and other sundries. Here's a closer look at what the experience
  is like. 
  
  
    
      Visit
    Business Insider's homepage for more stories.
    
  

  Alibaba
  Group is vying to create the hotel of the future. 

  Earlier this year, the e-commerce giant opened its FlyZoo Hotel,
  which it describes as a "290-room ultra-modern boutique, where
  technology meets hospitality." The hotel is the first of its kind
  in that it eschews traditional check-in and key card processes,
  instead allowing guests to manage reservations and make payments
  entirely from a mobile app, sign in using self-service kiosks,
  and enter their rooms using facial-recognition technology.

  Additionally, the hotel is run almost entirely by robots that
  serve food and fetch toiletries and other sundries as needed. 

  The hotel was developed by the company's online travel platform,
  Fliggy, in tandem with Alibaba's AI Labs and Alibaba Cloud
  technology with the goal "to leverage cutting-edge tech to help
  transform the hospitality industry, one that keeps the sector
  current with the digital era we're living in," according to the
  company. 

  
    Read more: 
  Alibaba cofounder Jack Ma - the richest person in China - is
  retiring with a net worth of $38 billion. Here's his incredible
  rags-to-riches story.

  "As smart technology is reshaping industries, the FlyZoo Hotel
  represents Alibaba's endeavor to marry hospitality with
  technology, and ultimately inspire and empower the tourism
  industry to embrace innovation," Andy Wang, CEO of Alibaba Future
  Hotel, the group operating the hotel, said in a press statement. 

  Here's a closer look at what it's like inside:


Alibaba Group is vying to create the hotel of the future.

Earlier this year, the e-commerce giant opened its FlyZoo Hotel, which it describes as a "290-room ultra-modern boutique, where technology meets hospitality." The hotel is the first of its kind in that it eschews traditional check-in and key card processes, instead allowing guests to manage reservations and make payments entirely from a mobile app, sign in using self-service kiosks, and enter their rooms using facial-recognition technology.

Additionally, the hotel is run almost entirely by robots that serve food and fetch toiletries and other sundries as needed.

The hotel was developed by the company's online travel platform, Fliggy, in tandem with Alibaba's AI Labs and Alibaba Cloud technology with the goal "to leverage cutting-edge tech to help transform the hospitality industry, one that keeps the sector current with the digital era we're living in," according to the company. 

"As smart technology is reshaping industries, the FlyZoo Hotel represents Alibaba's endeavor to marry hospitality with technology, and ultimately inspire and empower the tourism industry to embrace innovation," Andy Wang, CEO of Alibaba Future Hotel, the group operating the hotel, said in a press statement.

Here's a closer look at what it's like inside.

© Alibaba

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