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A heartwarming note a flight attendant wrote to a deaf passenger is going viral

Business Insider logo Business Insider 9/19/2019 Mark Matousek
a large passenger jet flying through a blue sky © Airbus
  • A note written by a flight attendant for Endeavor Air, a subsidiary of Delta Air Lines, to a deaf passenger has attracted attention online after the passenger's mother tweeted a photo of it, the ABC News affiliate WJLA-TV reported.
  • The passenger, Ashley Ober, was reportedly flying alone for the first time and was nervous about missing important information that would help her navigate to her connecting flight.
  • So she was surprised when a flight attendant on her flight from Baltimore to New York City gave her a note describing the ways in which she could ask for assistance during the flight, WJLA-TV reported.
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A note written by a flight attendant for Endeavor Air, a subsidiary of Delta Air Lines, to a deaf passenger has attracted attention online after the passenger's mother tweeted a photo of it, the ABC News affiliate WJLA-TV reported.

The passenger, Ashley Ober, was reportedly flying alone for the first time during a recent trip from Baltimore to Rochester, New York. Ober's trip included a connecting flight from New York City's John F. Kennedy International Airport, and she feared she would not receive the information she needed to navigate to her connecting flight, according to WJLA-TV's report.

So she was surprised when a flight attendant on her flight from Baltimore to New York City gave her a note describing the ways in which she could ask for assistance during the flight, WJLA-TV reported. 

Ober's mom, Loretta, tweeted a photo of the note, which said:

Hi good morning Ashley, my name is Janna and I will be your flight attendant on today's flight to JFK.

There are two buttons above your head a yellow one that controls the reading light and a big gray one with a person on it, that you can use to call me, if you need anything.

In the case of emergency the nearest exit is behind you. Those are our over wing exits.

Please don't hesitate to ask if you need any assistance. Again my name is Janna and welcome aboard our CRJ200 aircraft.

-Your flight attendant

Janna =) 

Ashley was reportedly touched by the note, telling WJLA-TV, "Communication access is most important, to try to make any effort for deaf people, to make them comfortable instead of making them feel afraid."

Delta Air Lines did not immediately respond to Business Insider's request for comment.

Read WJLA-TV's full story here »


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