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12 Times Airlines Went Above and Beyond for Their Passengers

Reader's Digest Logo By Kelly Bryant of Reader's Digest | Slide 1 of 13: Expanding one's family is a special time, especially when you're going from being a couple to having your first child—and these days the pressure is on to make the announcement in a big way. A woman on a flight bound from Tampa to Chicago asked the pilot if he would spill the beans to surprise her husband. In a note to the flight crew, ABC6 says Audrey Rose let them know she's pregnant and wanted to surprise her hubby. The pilot obliged, taking to the announcements to let everyone know the Roses in aisle 28 were smuggling an extra passenger—their unborn baby. Needless to say, the papa-to-be was shocked and excited. Want more warm fuzzies? Check out these funny stories from airline veterans.

When flights are delayed and everything about travel appears to go wrong, airlines can quickly get a bad rap for poor customer service. Fortunately, these heart-warming stories about companies doing good may restore your faith in the industry.

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