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Probe launched after baggage handlers filmed throwing passengers' suitcases while unloading plane

Evening Standard logo Evening Standard 2017-03-17 Francesca Gillett

© Provided by Independent Print Limited Baggage handlers are being investigated after two were caught on camera carelessly throwing luggage as they unloaded a plane.

EasyJet passengers’ suitcases were tossed onto a truck with two crashing onto the concourse at London Luton Airport after the arrival of a flight from Copenhagen on Monday.

The firm which handles baggage for easyJet at Luton, Menzies Aviation, called it “unacceptable” and said an investigation was under way.

The incident was recorded on a phone by tattoo artist Jonas Ozolins, 30, from Sweden, who said the lack of respect for people’s possessions was “terrible”.

<span style="font-size:13px;">Careless: Suitcases were tossed onto the runway at Luton</span> © Provided by Independent Print Limited Careless: Suitcases were tossed onto the runway at Luton

Mr Ozolins told the Standard: “Me and my brother were watching the plane parking next to the gate and the staff started to unload.

“The two gents parked with the luggage vehicle and started unloading. The first bag was thrown at the back of the truck. My first thought was that he misjudged the throw and that it was an accident. Then the other bags kept flying. I got my phone and started recording to help the owners of the bags if something valuable got broken.”

<span style="font-size:13px;">Throw: A suitcase is hurled onto a truck at Luton</span> © Provided by Independent Print Limited Throw: A suitcase is hurled onto a truck at Luton

He added: “I travel a lot in my work, with expensive equipment that provides my living and I saw myself in the owners’ position. I got really upset by the unprofessional behaviour.”

A spokesman for the company said: “Menzies Aviation considers the safe conveyance of passengers’ luggage to be a matter of the highest importance. The behaviour displayed in this video is unacceptable.

<span style="font-size:13px;">Probe: the footage was filmed at London Luton Airport</span> © Provided by Independent Print Limited Probe: the footage was filmed at London Luton Airport

“We will take whatever action is necessary to ensure that such behaviour is stopped, and our professional standards are upheld properly in future.”

London Luton Airport and easyJet said they were working with the handling company.

EasyJet added: “We work closely with all of our airport partners to ensure our passengers’ bags are handled securely.”

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