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Boy leaves teddy bear at hotel - and what staff do next is amazing

Mirror logo Mirror 2019-01-09
a dog sitting on a bench in front of a building: The bear and seal were left behind in Hawaii © Credits: Anna Pickard/Twitter The bear and seal were left behind in Hawaii

A mum has shared sweet photographs of her little son’s missing toys after hotel staff sent the cuddly pair on a series of adventures.

The bear and seal, which were left behind at the Grand Hyatt Kauai Resort & Spa in Hawaii, have gone viral after British mum Anna Pickard shared their journey online.

After emailing the hotel to ask if cleaning staff had found the much missed duo, she was treated to a series of pictures of them receiving five-star care before their journey home.

a woman sitting at a desk with a laptop and smiling at the camera © Credits: Anna Pickard/Twitter

Anna, who works as creative director at Slack, a business communication tool, posted the heartwarming tale on Twitter yesterday. 

 She had accidentally left the duo behind after holidaying with her family in Hawaii for New Year.

“Having a crappy Monday? I was too,” she Tweeted.

a group of people posing for a photo © Credits: Anna Pickard/Twitter

“Not only is it raining and I was back at work, but we realised last night that Doozer had left his beloved teddy bear at the hotel we stayed at, and that when we had to admit it, he was going to go from being worried (last night) to most upset.

“I had emailed the hotel last night. Is there a white bear there, I asked? Very friendly, answers to Sutro?

a polar bear in the water © Credits: Anna Pickard/Twitter

“He has a new friend, a seal, that he had made during the trip. They'd probably be together if they could be.

“They emailed back. Not only had they found Sutro safe and would be posting him back, but they sent updates so Doozer could see what he'd been doing on his extended vacation.”

a man in a garden © Credits: Anna Pickard/Twitter a dog sitting on top of a building © Credits: Anna Pickard/Twitter

Thanks to social media it was possible to see the teddy and seal enjoying a manicure, relaxing by the pool and visiting the spa before finally checking out.

Hundreds of people have shared the photographs sent by the hotel to assure Anna’s son that his beloved creatures were in safe hands.

a person sitting in front of a stuffed animal © Credits: Anna Pickard/Twitter a person sitting on a table © Credits: Anna Pickard/Twitter

After the bear was pictured relaxing in a luxury cabana, Anna joked: “They rented a cabana (and now I'm going to have to explain why I kept telling Doozer we couldn't afford a cabana, but… his bear can?)”

She added: “So help me god if that cabana shows up on my card in the next few days, the bear's washing dishes for the rest of its natural stuffed life.”

The mum said her son was “utterly confused and completely delighted” by the photographs and had spent his bedtime imagining further adventures for the duo.

a person sitting at a beach © Credits: Anna Pickard/Twitter

In a wise move to fellow parents, she advised: “Tip your housekeeping staff every day.”

The Grand Hyatt Kauai Resort & Spa hotel is regarded as one of the top hotels on the island of Kauai which is 50 miles northwest of Oahu, famous as the setting for the series Lost.

It has been featured in hundreds of films including Tomb Raiders, Pirates of the Caribbean: On Stranger Tides, Avatar and Jurassic World.

a woman holding a teddy bear © Credits: Anna Pickard/Twitter

The heartwarming tale has sparked hundreds of replies on Twitter and people have shared their stories of beloved toys returning home.

a woman holding a teddy bear posing for the camera © Credits: Anna Pickard/Twitter

Jesse Vincent‏ replied: “That’s amazingly good customer service.”

Danielle Atkinson said: “Lovely story. @HighwaysEngland did this for my Godson when he dropped Ning Nang on the motorway when they broke down.”

a man sitting at a desk with a laptop © Credits: Anna Pickard/Twitter

Kirsty Johns‏ said: “We did similar a few years ago and the Travelodge sent pictures of Bear and Dog watching TV, pulling pints, and helping at reception.

“Love the staff who understand and help out worried parents!”


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