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Primark shoppers warned last day for extended returns is next week - and more key dates

Mirror logo Mirror 04/05/2021 Levi Winchester

Shoppers don’t have long left to get a refund from the likes of Primark, TK Maxx and Argos if they purchased something before stores temporarily closed.

Many retailers extended their refund policies to give customers extra time when shops reopened earlier this month.

It meant those who had purchased items - such as Christmas gifts - would still be able to return them if the product wasn't right.

The extra time started when shops reopened on April 12 - however the 28-day deadline is now looming.

At Primark, for instance, returns periods that would normally have ended January 31 have been extended until May 10 in England. The same applies at fashion chain H&M.

If you’ve got goods purchased before stores shut, we explain the cut-off dates you need to know about before you run out of time.

A Primark spokesperson told The Mirror: "We have continued our extended returns policy to reflect our store closures. Any purchases with a return date on or after 31st of January on a customer receipt can be returned for up to 28 days after re-opening."

a group of people in a store: TK Maxx is one of many stores that have extended their refund policy © TK Maxx TK Maxx is one of many stores that have extended their refund policy

Latest return policies

These dates are based on if your high street store reopened when restrictions were eased on April 12 in England and Wales, or April 26 in Scotland.

If your retailer isn't mentioned below, check their website for their latest refund guidance.

Primark: 28 days after stores reopen for purchases with a return date on or after January 31 - cut-off date May 10 in England and Wales, or May 24 in Scotland

Argos: 30 days after stores reopen for items purchased on or after 18 October last year - cut-off date May 12 in England and Wales, or May 26 in Scotland

Dunelm: Extended refund policy UK-wide until May 10 for anything purchased in-store from November 28

H&M: 28 days including the date when stores reopen - cut-off date May 9 in England and Wales, or May 23 in Scotland

HMV: 30 days after stores reopen for items ordered from October 2020 - cut-off date May 12 in England and Wales, or May 26 in Scotland

John Lewis: 35 days after stores reopen - cut-off date May 17 in England and Wales, or May 31 in Scotland

TK Maxx: 30 days after stores reopen - cut-off date May 12 in England and Wales, or May 26 in Scotland

Richer Sounds: 28 days after stores reopen - cut-off date May 10 in England and Wales, or May 24 in Scotland

Your refund rights explained

The rules regarding your rights to a refund haven't changed during the coronavirus pandemic, explains Martyn James from consumer help Resolver.

Broadly speaking, you are largely covered from two pieces of legislation - the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

If you want to return something that isn't faulty: If the item was bought online or on the phone then you have 14 days to return it under the Consumer Contract Regulations 2013.

For items purchased in-store, you'll need to check your receipt as retailers will have individual policies.

Most are roughly 30 days, but again you should always check to be sure.

If you want to return something that IS faulty: According to the Consumer Rights Act 2015, you have 30 days from the date the goods were purchased to return the item if isn't of a satisfactory quality or isn't as described.

If the 30 days have passed, you still technically have up to six months to return a faulty good - and it will be down to the retailer to prove the item was working when they sold it to you.

They are allowed to repair or replace the item as an alternative, but if it still isn't up to scratch, you can ask for a refund.

If six months has passed, you’ll need to show that you didn’t realise the item was damaged or that the problem isn’t just down to wear and tear.

Martyn said: "If you’ve bought goods online or in store over the lockdown and you want to return them, remember your rights have not changed at all due to the pandemic.

"Many shops extended their returns policies for things that you don’t want or can’t use, but this is at their discretion so don’t stall if you want to return something that doesn’t work for you.

"Check online for the deadline and don’t delay."

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