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Microsoft's Outlook email service goes down after 'outage' error

Metro logo Metro 21/06/2022 Kirsten Robertson
Some users ‘may be unable to access their mailboxes via any connection method’ (Picture: REX) © Provided by Metro Some users ‘may be unable to access their mailboxes via any connection method’ (Picture: REX)

Microsoft’s Outlook email service has been hit by service issues, with many users unable to access their inboxes.

People ‘may be unable to access their mailboxes via any connection method’ and may encounter ‘delays sending, receiving or accessing email messages’.

The issue comes on a day that many are working from home due to rail and Underground strikes.

‘Email on strike too?’ suggested one Twitter user.

Another added: ‘This should not be allowed to happen. Our whole company is crippled without the use of email and it’s been down for hours. Where the back up plan?’

Microsoft has confirmed the problem and said it is working to fix it.

No other services are currently appearing to be impacted by the error.

© Provided by Metro

In a statement on their site, Microsoft said: ‘We’re continuing to analyse service monitoring telemetry to identify the next troubleshooting steps to mitigate the impact.’

The company added that the issue was specific to some users in Europe.

Around 1.20pm today, Microsoft confirmed that some traffic had been re-routed.

The company said they were seeing ‘an improvement in service availability’ as a result.

According to the website monitoring service Down Detector, affected users are seeing messages telling them they have been unable to connect to a server.

Engineers are working to resolve the issue (Picture: Jakub Porzycki/NurPhoto/REX/Shutterstock) © Provided by Metro Engineers are working to resolve the issue (Picture: Jakub Porzycki/NurPhoto/REX/Shutterstock)

Others say they are struggling to connect to the service from across a range of devices.

Issues first began to be reported at 9am this morning.

Since then, many businesses and companies have taken to social media to apologise if emails haven’t been answered, and urging people to get in touch through different mediums.

Earlier today, hundreds of websites went down following a major outage at content delivery company Cloudflare.

Anyone visiting websites such as Discord, Shopify, Peloton and JustEat were met with a ‘500 Internal Server error’ message.

Cloudflare has since said that problem has now been resolved.

This is a breaking news story, more to follow soon… Check back shortly for further updates.

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