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Freezing nan and ill husband without water or heating for THREE MONTHS until kind Scouser stepped in

Liverpool Echo logo Liverpool Echo 29/06/2018 Kate McMullin
Peter Bottomley smiling for the camera: A kind-hearted Scouser came to Agnes' rescue © Liverpool Echo A kind-hearted Scouser came to Agnes' rescue

A gran and her ill husband went THREE MONTHS in freezing conditions without heating or hot water - until a kind Scouser stepped in.

Agnes Chidlow and her husband Thomas said they were forced to sit in coats and scarves after their boiler broke in February, during a spell of stormy weather.

During both Storm Doris and The Beast from the East - which brought gales, snow and minus temperatures on Merseyside - the couple's only warmth was from borrowed portable heaters.

In order to be able to wash, the husband and wife had to go to relatives' houses, but said the whole situation was "draining".

With the price of a new boiler running to more than £2,000, the couple were unable to fork out the lump sum.

a person wearing glasses and smiling at the camera: Pictured is Agnes Chidlow, from Fazakerley, whose boiler has finally been fixed © Trinity Mirror Shared Services Limited Pictured is Agnes Chidlow, from Fazakerley, whose boiler has finally been fixed

Liverpool Echo

Agnes, 70, from Fazakerley, said: "It’s fair to say that it made life for us pretty difficult.

“You take a simple thing like having hot water for granted - but when you lose it you soon realise how much you rely on it.

“At the time we were having to use portable heaters to try and heat the house, but even they take time to warm up in the morning, and it could be bitterly cold before they kicked in.

“Thomas and I were always wrapped in coats and scarves.

“Meanwhile having to go to our son’s house to have a bath or shower was draining for all of us."

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The situation for the couple was made much worse due to Thomas' ill health following a stroke and Agnes said it was "horrendous" for both of them.

But being unable to pay outright for a new boiler, the couple's only option was to begin to make enquiries for a 'pay monthly' provider.

And it was during their enquiries that business owner Stephen Boyle, of STL Heating and Energy, caught wind of their predicament and decided to help the couple out - giving and fitting them an Ideal Combi boiler for free.

a close up of a mans face with fence in the snow: Conditions were incredibly cold across Merseyside earlier this year © Trinity Mirror Shared Services Limited Conditions were incredibly cold across Merseyside earlier this year

Christopher Furlong/Getty Images

Agnes, who was one of Stephen's first customers when he began trading 10 years ago, said: "I just can't thank them enough.

"I remember Stephen as a little skinny kid when he fit my boiler, must have only been about 19 and had just started off in the business.

"He was really upset to hear what had happened and said he was going to put a boiler in for me.

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"I was a bit worried and asked 'how much is it going to be?' and he said 'we are doing it for free'

"They have restored my faith [in humanity].

"When it was fixed and I ran my hand under the tap and felt hot water I cried.

"The heating also had to be on for two hours when the new system was fitted, in order to test it, so the house was absolutely boiling…. but it was still absolute bliss compared with how cold it had been in the depths of winter before."

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Stephen said: "When we first set up STL Heating 10 years ago, Agnes was one of our very first customers.

"We’d kept in touch ever since, so when we heard she was having a few issues, we knew we had to help.”


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