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BA hacked: 380,000 card payments 'compromised'

Sky News logo Sky News 06/09/2018
British Airways said his behaviour was "completely unacceptable". File pic © Getty British Airways said his behaviour was "completely unacceptable". File pic

British Airways (BA) says card payments made by at least 380,000 customers have been "compromised" in a data theft.

The airline reported that people using BA.com and its mobile app for flight bookings were targeted by hackers between 21 August and 5 September.

The stolen data did not include travel or passport details, its statement said.\

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BA added: "The breach has been resolved and our website is working normally.

British Airways planes taxi at Heathrow Airport in Middlesex.   (Photo by PA Images via Getty Images) © Getty British Airways planes taxi at Heathrow Airport in Middlesex. (Photo by PA Images via Getty Images)

"British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice.

"We have notified the police and relevant authorities... [and] will continue to keep our customers updated with the very latest information. We will be contacting customers and will manage any claims on an individual basis."

BA is the latest major UK company to report such an attack - seemingly the largest since the owner of Currys PC World, Dixons Carphone, admitted in early summer that nine million of its customers had been hit by a data breach.

Gallery: Hack attack: The 16 biggest data breaches of the 21st century (StarInsider)

The theft is also likely to lead to a union backlash after criticism of the airline's decision to outsource IT work to India.

The issue came to the fore after a costly IT failure last year that left 75,000 passengers stranded.

Terminal 5 © Getty Terminal 5

The company's chairman and chief executive, Alex Cruz, said: "We are deeply sorry for the disruption that this criminal activity has caused.

"We take the protection of our customers' data very seriously."

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