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Haidilao opens first 'smart' outlet in S'pore with robot waiters, robot arms & other snazzy stuff

Mothership logo Mothership 1/11/2022 Mandy How
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Haidilao is celebrating its 10th year in Singapore with a new outlet at Northshore Plaza in Punggol.

Photo by Mandy How © Provided by Mothership Photo by Mandy How

This outlet, however, is slightly different from your usual Haidilao—it is the hotpot chain's first "smart" restaurant in the country.

Although the Marina Square outlet, opened in 2019, already incorporates some technological elements like a multimedia experience and an automatic soup machine, the Northshore Plaza outlet sees these aspects "fully upgraded".

A quick tour around the Northshore Plaza space:

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Intelligent Food Room

One of the highlights is the Intelligent Food Room, a cold room maintained 0-4°C that houses a number of robot arms.

Once a customer places an order via the iPad, the order is sent to the Intelligent Food Room management system, where the robot arms will pick out the dishes and send it to a sorting area.

Photo via Haidilao Singapore © Provided by Mothership Photo via Haidilao Singapore

Where the food is being kept. Photo by Mandy How. © Provided by Mothership Where the food is being kept. Photo by Mandy How.

The process is supposed to help in maintaining the freshness of the ingredients, as well as minimising potential risks of bacteria transmission from human food handling.

Each dish also comes with unique RFID (radio-frequency identification), similar to an having an ID card, which allows for real-time tracking.

All dishes at the sorting area will be quality-checked by internal staff before being served, Haidilao added.

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Tracking the food. Photo by Mandy How. © Provided by Mothership Tracking the food. Photo by Mandy How.

Photo by Mandy How © Provided by Mothership Photo by Mandy How

If you're visiting the outlet, you can actually view the Intelligent Food Room through a glass screen near the restaurant's entrance.

While the automatic soup machine may not be entirely new, it's good to know that you can extensively customise your soup base with options like less oil, less salt and even sediment removal.

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo via Haidilao Singapore © Provided by Mothership Photo via Haidilao Singapore

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Keep a lookout for the roving robot waiters that will bring food to your table as well.

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Celebration promotion: S$10 for full portion dishes

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As part of the celebrations, Haidilao is pushing out a weekly menu where two dishes will be priced at S$10 each.

The dishes are full portions, with usual prices up to S$28 each.

This promotion is available at all outlets, starting from Oct. 31.

Here are the items available for each week, till Dec. 4:

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However, these are only for dine-in, and on a while-stocks-last basis.

Haidilao Hot Pot @ Northshore Plaza

Photo by Mandy How © Provided by Mothership Photo by Mandy How

Address: 407 Northshore Dr, #01-01 Northshore Plaza I, Singapore 820407

Opening Hours: 10:30am - 4am, daily

Top image by Mandy How

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