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Dollar stores are everywhere. That's a problem for poor Americans

CNN logo CNN 7/19/2019 By Nathaniel Meyersohn, CNN Business
a person standing in front of a building: NEW YORK, NEW YORK - DECEMBER 11: A woman walks by a Dollar General store on December 11, 2018 in the Brooklyn borough of New York City. As the income gap between rich and poor continues to grow, dollar and 99 cent stores have become increasingly popular in both urban and rural America. Dollar General, one of several discount retail chains, has become one of the fastest growing retailers in the U.S. According to the Institute for Local Self Reliance, there are now over 30,000 dollar stores in the U.S., up from around 18,000 a decade ago. Dollar General and Dollar Tree alone are expected to have 50k stores in the next few years.  (Photo by Spencer Platt/Getty Images) © Spencer Platt/Getty Images North America/Getty Images NEW YORK, NEW YORK - DECEMBER 11: A woman walks by a Dollar General store on December 11, 2018 in the Brooklyn borough of New York City. As the income gap between rich and poor continues to grow, dollar and 99 cent stores have become increasingly popular in both urban and rural America. Dollar General, one of several discount retail chains, has become one of the fastest growing retailers in the U.S. According to the Institute for Local Self Reliance, there are now over 30,000 dollar stores in the U.S., up from around 18,000 a decade ago. Dollar General and Dollar Tree alone are expected to have 50k stores in the next few years. (Photo by Spencer Platt/Getty Images)

As dollar stores sweep across America, they are facing growing scrutiny from opponents who argue that discount chains stifle local competition and limit poor communities' access to healthy food.

a sign on the side of a building: Dollar Tree targets suburban, middle-income shoppers. © Luke Sharrett/Bloomberg/Getty Images Dollar Tree targets suburban, middle-income shoppers.

Dollar stores have never been more popular. Yet a wave of cities and towns have passed laws curbing the expansion of Dollar General and Dollar Tree, which bought Family Dollar in 2015. The companies are the two largest dollar store operators in the country, combining for more than 30,000 stores throughout the United States, up from under 20,000 a decade ago. By comparison, Walmart, America's largest retailer, has 4,700 US stores.

Advocates of tighter controls on dollar stores say the big chains intentionally cluster multiple stores in low-income areas. That strategy discourages supermarkets from opening and it threatens existing mom-and-pop grocers, critics say.

"The business model for these stores is built on saturation," said Julia McCarthy, senior policy associate at the nonprofit Center for Science in the Public Interest and a critic of dollar stores. "When you have so many dollar stores in one neighborhood, there's no incentive for a full-service grocery store to come in."

Opponents also express concerns that dollar stores don't offer fresh produce. Dollar General and its dollar store rivals mostly sell snacks, drinks, canned foods and vegetables, household supplies and personal care products at rock-bottom prices.

However, Dollar General and Dollar Tree argue that they benefit communities by offering shoppers convenient places to grab food and essentials at low prices.

"In rural places without existing grocery stores, having a Dollar General might be viewed as an asset," said Christopher Merrett, director of the Illinois Institute for Rural Affairs at Western Illinois University. Dollar stores bring in new sales and property tax revenue for cities, create jobs and expand shopping options for customers, he added.

a group of people in front of a store: "Our core customer continues to struggle," Dollar General's CEO said last year. Dollar General has more than 15,000 stores in the United States. © Daniel Acker/Bloomberg/Getty Images "Our core customer continues to struggle," Dollar General's CEO said last year. Dollar General has more than 15,000 stores in the United States.

Dollar stores see an opportunity to grow even more in America. Dollar General and Dollar Tree have plans to open a combined additional 24,000 locations.

But lawmakers around the country are pushing back.

Last week, the city council in Birmingham, Alabama, unanimously approved legislation that would prohibit new dollar stores from opening within a mile of their existing locations.

"While dollar stores proliferated across our community, healthy food options dried up," Birmingham Mayor Randall Woodfin told CNN Business. The new measure will help Birmingham attract and retain grocers in the city's food deserts, he said.

Oklahoma City, Tulsa, Oklahoma, and Mesquite, Texas, have also passed legislation limiting new dollar store openings. And officials in New Orleans, Cleveland and Fort Worth, Texas, are exploring plans to restrict dollar stores in their cities.

"We are disappointed that a small number of policymakers have chosen to limit our ability to serve their communities," said Crystal Ghassemi, spokesperson for Dollar General. "We believe the addition of each new Dollar General store represents positive economic growth for the communities we serve."

a man wearing a suit and tie smiling at the camera: Birmingham Mayor Randall Woodfin has been a critic of dollar stores. © City of Birmingham Birmingham Mayor Randall Woodfin has been a critic of dollar stores.

Dollar store growth

Dollar stores have been around for decades. But they have flourished in the United States since the 2008 recession as more Americans were forced to tighten up their spending.

Although the US economy has strengthened in recent years, dollar stores' popularity has endured. Wages for a vast number of Americans have grown only modestly. People living paycheck to paycheck have been a boon for dollar stores, and the chains have also reached higher-income shoppers looking for discounts.

"While the economy is doing very well, our core customer continues to struggle," Dollar General chief executive Todd Vasos told analysts last year. The company's core customers earn around $40,000 a year or below, $20,000 below the median income.

Dollar General caters mainly to low-and-middle-income customers in rural and suburban areas. Dollar Tree targets suburban, middle-income shoppers, while Family Dollar focuses on lower-income urban and rural customers.

Dollar General looks to build stores in rural areas where a big box retailer or grocery store is not within 15 or 20 miles. Around 75% of Dollar General stores are in towns with 20,000 or fewer people, and the chain has its biggest footprint in southern states. (Dollar General has more stores in Texas alone than Costco and Whole Foods do combined nationwide.)

a group of people that are talking to each other: Cleveland Councilman Blaine Griffin has introduced a moritorium on new dollar store openings in the city. © Angelo Merendino Cleveland Councilman Blaine Griffin has introduced a moritorium on new dollar store openings in the city.

"Dollar General stores often choose to locate at the edge of a rural town, away from the traditional downtown" to draw customers, said Merrett from Western Illinois University. "This is not very different from what Walmart did 30 years ago."

Dollar stores can open quickly in new areas because they are small and have lower operating costs than grocery stores. Dollar General stores are 7,400 square feet on average, compared to 40,000 square-foot supermarkets. And stores, which employ just a handful of workers to stock aisles, are cheap to run.

Mounting opposition

However, critics say that dollar stores' unchecked growth harms local communities.

"Some communities see that dollar stores are very serious competitor to their local retail and grocery," said David Procter, director of the Rural Grocery Initiative at Kansas State University.

Family-owned grocery stores operate at razor-thin profit margins and dollar stores can pressure them with lower prices, experts say. Although most dollar stores don't sell fresh groceries, they offer many of the same household products and daily essentials as grocers. Those goods are often the highest-margin items and grocery owners can't afford to lose them, Procter noted.

"When the dollar stores take the bulk of that business, it really is hurting their bottom line pretty significantly," he said.

Burnell Cotlon, owner of the Lower 9th Ward Market in New Orleans, said his grocery store suffered when Family Dollar opened up in the neighborhood. Cotlon lost valuable detergent, toothpaste and toiletry sales.

"I had to push harder on other items to stay afloat," said Cotlon, who has gained national recognition for opening one of the only grocery stores in New Orleans' Lower 9th Ward, which was devastated by Hurricane Katrina in 2005.

But the Family Dollar recently closed, which drove customers back to Cotlon's store. "As soon as they closed down, my toiletry items jumped back up."

Other local residents and business leaders worry that dollar stores' concentration in urban areas deter grocery stores, which offer a wide range of produce and healthy options, from opening.

"There are almost 100 dollar-type stores in a ten-mile radius," said Fort Worth Councilwoman Kelly Allen Gray. "They are heavily located in low-to-moderate-income neighborhoods, which makes their presence feel predatory."

And Cleveland Councilman Blaine Griffin, who has introduced a moratorium on new dollar store openings, expressed concern that dollar stores do not offer fresh fruits or vegetables.

"A lot of the people that live in our communities live in food deserts," Griffin said. Dollar stores "drive out chains that actually offer good, healthy food options."

Dollar General's produce initiative

Dollar General is trying to fend off criticism that it does not sell healthy or fresh food. 

It has added around 125 "better for you" items to its shelves at approximately 3,400 stores. It plans to reach 6,000 stores by the end of 2019. The products appear under Dollar General's Good & Smart house brand, and the store carries name brands like Annie's, Back to Nature and Kashi.

Dollar General has started to offer fruit and vegetables for the first time at around 500 stores, too. CEO Vasos said last year that Dollar General can "drive a tremendous amount of traffic" by adding produce in rural and urban food deserts.

But opponents like McCarthy from the Center for Science in the Public Interest say Dollar General's produce effort does not go far enough because it only reaches a fraction of the company's more than 15,000 stores.

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