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Michigan restaurateur won’t serve people who are 'insanely disrespectful" over COVID-19 rules

MLive Ann Arbor logo MLive Ann Arbor 10/7/2020 By Justine Lofton, mlive.com
logo: FILE - The interior of Bobcat Bonnie's in downtown Ypsilanti on Monday, Oct. 21 2019. The popular gastropub has locations in Detroit, Ferndale, Wyandotte and Partridge Creek. Owner Matt Buskard recently informed Facebook followers that his restaurants will no longer serve people who are \"insanely disrespectful.\" © Jenna Kieser | jkieser@mlive.com/Jenna Kieser/mlive.com/TNS FILE - The interior of Bobcat Bonnie's in downtown Ypsilanti on Monday, Oct. 21 2019. The popular gastropub has locations in Detroit, Ferndale, Wyandotte and Partridge Creek. Owner Matt Buskard recently informed Facebook followers that his restaurants will no longer serve people who are \"insanely disrespectful.\"

DETROIT – A Detroit restaurant owner is finished dealing with “insanely disrespectful behavior” from customers.

Matt Buskard, owner of Bobcat Bonnie’s, took to Facebook over the weekend to vent his frustrations with customers who swear at and harass his employees over rules the restaurant has no control over.

“We’ve been experiencing a high volume of insanely disrespectful behavior and we want to address it head on,” Buskard said.

Bobcat Bonnie employees were recently called “stupid white people,” because of an incorrect to-go order, he said. They have also been yelled at over mask requirements.

“These are just a few separate examples lately of staff being treated poorly and it’s enough,” Buskard said. “No one needs all the extra drama right now, and at Bobcat Bonnie’s we will not tolerate it.”

In the Saturday, Oct. 3, post, Buskard informed followers that the five Bobcat Bonnie’s locations will not serve “people who swear at us, harass us, or refuse to follow some simple instructions mandated to us,” he said.

a sign above a glass door: Bobcat Bonnie's is opening in downtown Ypsilanti Monday, Oct. 21 2019. The popular gastropub has locations in Detroit, Ferndale and Wyandotte. © Jenna Kieser | jkieser@mlive.com/Jenna Kieser/mlive.com/TNS Bobcat Bonnie's is opening in downtown Ypsilanti Monday, Oct. 21 2019. The popular gastropub has locations in Detroit, Ferndale and Wyandotte.

In response to the “stupid white people” comment, Buskard said the company is intentional about hiring to ensure the staff reflects the neighborhood around each location.

People yelling at employees about mask requirements “still shocks me,” he said. “Why waste energy coming at us when we aren’t the ones making the rules?”

The Bobcat Bonnie’s gastropub concept is built on the idea of being approachable, accepting and a place for everyone to enjoy, but not at the expense of staff or other guests, Buskard said.

“We are in the business of service – it’s what we love doing – so as long as you can follow some easy rules, not cuss at us, and keep your mask on, we will have a great time, and we will do what it takes to make sure you have a great experience,” he said.

The original Bobcat Bonnie’s is in Detroit’s Corktown, 1800 Michigan Ave. Other locations are at 118 Sycamore St. in Wyandotte, 240 W. 9 Mile Road in Ferndale, 200 W. Michigan Ave. in Ypsilanti, and 17330 Hall Road in Partridge Creek.

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