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Why You Should Never Buy Kitchen Accessories At Home Depot

House Digest logo: MainLogoHouse Digest 6/29/2022 Sarah Vulpio
kitchen supplies © VH-studio/Shutterstock kitchen supplies

When it's time to start shopping for kitchen accessories, chances are you're planning to hop in your car and head to Home Depot. But what if we told you to rethink your decision and buy your kitchen accessories someplace else? Now, we aren't saying you shouldn't shop at Home Depot; it just might be better to open your mind to other options when shopping for the smaller items in your kitchen.

So, which items fall under the "kitchen accessory" category? Grundig says the top six essential kitchen accessories are knives, cooking utensils, cutting boards, non-stick pans, glass bowls, and pots. Of course, this varies from person to person, but these six items are a great place to start for any kitchen. If you're stuck on where to find accessories, Project Perfect Home suggests Target, Wayfair, or Overstock as some of the best big-name retailers to look for when shopping for your kitchen.

High Price Tag For Low Quality

Scratched skillet © Voyagerix/Shutterstock Scratched skillet

According to Ben's Bargains, Home Depot's kitchen and grilling accessories are generally overpriced and low-quality. Home Depot's grilling accessories are priced especially high because of their convenience factor. Think about it: why waste time going to another store when you can purchase your new grill and its accessories all in one place? American Consumer Credit Counseling says many consumers aren't even aware they're shopping for convenience in the first place. It's not until they look at their receipt that they realize they were paying a convenience cost.

Brick Underground says a typical Home Depot kitchen will cost around $30,000, whereas someplace like IKEA will cost you between $10,000 to $15,000. According to Happy Housie, you're better off shopping at IKEA for your kitchen because of its high-quality items and lower price point. Just note you may have to do a few DIY builds along the way.

Poor Customer Service

Angry woman yelling into phone © fizkes/Shutterstock Angry woman yelling into phone

Besides the price and quality of kitchen accessories, Home Depot can have iffy customer service, Business Insider explains. It's an undoubtedly tricky task to train and educate 500,000 employees, which means that Home Depot employees can lack the knowledge needed to answer questions or explain an installation. Sometimes, a smaller, locally owned store will be better when you need guidance on a build or recommendations for your kitchen. Another issue is the lack of direct communication with Home Depot. When you purchase a product, any problems you have are dealt with via a third-party service center or the product's manufacturer.

Destination CRM says many companies outsource their customer service because it's less costly than speaking directly to the consumer. This tactic makes it much more difficult to get the answers you need. While Home Depot may save money by not having to deal with customers directly, it makes the consumer's life more difficult.

Read this next: The Best Lowe's Hacks That Will Change How You DIY

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