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Drivers Say This Auto Insurer Is Best for Claims

Car insurance companies are improving how they process claims, according to a new study by J.D. Power. And one insurer — the regional NJM Insurance Co. — gets especially high marks from drivers. The New Jersey-based insurer earned the top ranking in J.D. Power’s 2020 U.S. Auto Claims Satisfaction Study. NJM Insurance serves customers in Connecticut, Delaware, Maryland, New Jersey, New York, Ohio, and Pennsylvania. According to the J.D. Power study, focusing on quality service has resulted in: Shorter claim processing cycle times — now at 10.3 days for claimants with reparable vehicles, compared to 12.6 days before the pandemic Better service delivery A record high level of customer satisfaction In fact, on a 1,000-point scale, overall customer satisfaction with the car insurance claims process sits at an all-time high of 872. That is 4 points higher than in 2019. It also marks the third straight year that satisfaction has increased. The 10 car insurance companies that earn the highest marks for how they process claims — and their score for claims — are: NJM Insurance Co.: 909 out of 1,000 points Amica Mutual: 907 Auto-Owners Insurance: 890 The Hartford: 888 MetLife: 886 State Farm: 881 Erie Insurance: 880 Allstate: 876 Nationwide: 876 Farmers: 872
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