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Residents Love These 3 Senior Living Facilities

Residents and families give top marks to three providers of senior living services. Choosing the right senior living facility is one of the most important decisions you will make during your golden years. Three providers earn especially high marks from residents and families, according to J.D. Power’s 2020 U.S. Senior Living Satisfaction Study. Life Care Services took first place for overall customer service in the “independent living” category, while Brookdale Senior Living and Senior Lifestyle shared top honors in the “assisted living/memory care” category. The senior living facilities were ranked based on: Community buildings and grounds Community staff Dining Price paid for services received Resident activities Resident apartment/living The study was based on 5,000 responses from residents living in independent communities, or from family members or others who make decisions on behalf of residents in assisted living and memory care communities. The independent living facilities that earned above-average scores (with an average of 761) for overall customer satisfaction, and their scores, were: Life Care Services: 855 out of 1,000 points Five Star Senior Living: 778 Brookdale Senior Living: 764 Two other independent living facilities earned below-average scores: Atria Senior Living (750) and Holiday Retirement (688). The top-ranked assisted living/memory care facilities (scoring above the average of 837) were: Brookdale Senior Living: 843 out of 1,000 points Senior Lifestyle: 843 Three assisted living/memory care facilities earned below-average scores in their category: Atria Senior Living (833), Five Star Senior Living (832) and Sunrise Senior Living: (826).
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