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Ford Offers Relief, Delayed Payments For Some Customers Amid Pandemic

WWJ Radio Detroit logo WWJ Radio Detroit 3/19/2020 WWJ News
a blue and white sign © Provided by WWJ Radio Detroit (WWJ) With tough times ahead for many -- financially and otherwise -- Ford is one of many companies offering some help.

Ford Credit, the financial services arm of Ford Motor Co., is encouraging customers in the U.S. impacted by COVID-19 to contact the company to discuss potential delay of payments to provide relief. In addition, Ford Credit is offering a program giving customers who buy new vehicles the option to delay their first payments.

"Ford is committed to lending a hand to the people who rely on us," said Mark LaNeve, vice president, U.S. marketing, sales and service. "The peace of mind of our Ford and Lincoln customers is our top priority as we work through the developments of this outbreak."

Already driving a Ford? Ford Credit has long helped customers impacted by local and federal disasters, the company said. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. For example, they may be able to change a payment due date or delay a payment.

Customers are encouraged to access their Account Manager profile either online at or through the FordPass app; visit this link or call a special hotline - 1-800-723-4016 - to discuss options.

Thinking about buying a Ford? Ford Credit will offer up to six months of payment relief for most new vehicle customers. It will pay the first three months while allowing cutomers to to defer another three months, the company said.

Ford Credit will launch an ad campaign beginning today to raise awareness of the new program."We want to make sure that anyone who needs assistance knows it's available," said Marion Harris, chief executive officer, Ford Motor Credit Company.

Ford Motor Company Fund, Ford's philanthropic arm, is also providing assistance to nonprofit organizations meeting critical community needs, the company said. As an initial step, Ford Fund is directing more than $500,000 to help nonprofit groups in southeast Michigan and will support delivery of food to senior citizens and to thousands of children who do not have access to school meals while schools are not in session.

The two Ford Resource and Engagement Centers in Detroit are serving as drive-up food pantry distribution centers. Ford Fund also is supporting Detroit-area nonprofits that provide shelter to families and other at-risk people. In addition, Ford Fund is exploring how employee volunteers can assist nonprofits that are short-staffed.

In other parts of the U.S., Ford Fund is redirecting funds to support food programs for children no longer in school. It also is launching an emergency aid program with the UNCF (United Negro College Fund) to help students with financial difficulties at historically black colleges and universities get home following the sudden closure of some of these institutions.

"We are immediately targeting resources to ensure that the most vulnerable people are being cared for during this unprecedented situation," said Mary Culler, president, Ford Motor Company Fund. "We appreciate all that our nonprofit partners are doing and will continue to work with them to address critical needs in our communities as the situation evolves."

This news comes a day after it was announced that Ford, General Motors would close all factories to protect auto workers during the COVID-19 the pandemic,


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