You are using an older browser version. Please use a supported version for the best MSN experience.

Your next Taco Bell orders could be taken with artificial intelligence as fast food chains from McDonald's to Chipotle test automation to combat the brutal labor shortage still plaguing the industry

Business Insider Logo By nluna@insider.com (Nancy Luna) of Business Insider | Slide 1 of 18:  McDonald's, Taco Bell, and Panera Bread unveiled new drive-thru tech. Taco Bell said it is testing AI-powered bots at the drive-thru.  Here are 13 chains adding voice bots, robotic fry cooks, and mobile-order express lanes.    McDonald's and Subway recently unveiled new contactless technology for takeout and drive-thru orders.The nation's two largest fast food chains in terms of locations are joining a fray of restaurant companies betting big on innovation that involves faster service and fewer humans amid an ongoing labor shortage.Taco Bell, Chipotle, and Domino's are using AI-powered voice bots to take orders, while fast-casual chains like Sweetgreen are adding drive-thru lanes designated for faster pickup of digital orders.During an investor conference held Tuesday in New York, Taco Bell's parent company, Yum Brands, said it is testing conversational AI internally and at a Taco Bell drive thru. The pilot, where a voice bot takes orders, is part of a strategy to leverage technologies to make for "easy experiences for customers" and employees, Chris Turner, chief financial officer, told Insider in a post-conference phone interview.Fast-tracking automation comes as the labor outlook continues to look grim for the industry. Earlier this month, new Labor Department data shows that the restaurant industry is still short 400,000 workers compared to pre-pandemic levels. Here's a look at the 13 chains and restaurant companies adding automated tech to augment labor and speed up service for digital customers. Read the original article on Business Insider

Your next Taco Bell orders could be taken with artificial intelligence as fast food chains from McDonald's to Chipotle test automation to combat the brutal labor shortage still plaguing the industry

  • McDonald's, Taco Bell, and Panera Bread unveiled new drive-thru tech.
  • Taco Bell said it is testing AI-powered bots at the drive-thru. 
  • Here are 13 chains adding voice bots, robotic fry cooks, and mobile-order express lanes. 
 

McDonald's and Subway recently unveiled new contactless technology for takeout and drive-thru orders.

The nation's two largest fast food chains in terms of locations are joining a fray of restaurant companies betting big on innovation that involves faster service and fewer humans amid an ongoing labor shortage.

Taco Bell, Chipotle, and Domino's are using AI-powered voice bots to take orders, while fast-casual chains like Sweetgreen are adding drive-thru lanes designated for faster pickup of digital orders.

During an investor conference held Tuesday in New York, Taco Bell's parent company, Yum Brands, said it is testing conversational AI internally and at a Taco Bell drive thru. The pilot, where a voice bot takes orders, is part of a strategy to leverage technologies to make for "easy experiences for customers" and employees, Chris Turner, chief financial officer, told Insider in a post-conference phone interview.

Fast-tracking automation comes as the labor outlook continues to look grim for the industry. Earlier this month, new Labor Department data shows that the restaurant industry is still short 400,000 workers compared to pre-pandemic levels. 

Here's a look at the 13 chains and restaurant companies adding automated tech to augment labor and speed up service for digital customers. 

Read the original article on Business Insider
© AP Photo/Keith Srakocic
AdChoices

More From Business Insider

Business Insider
Business Insider
image beaconimage beaconimage beacon