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DC offers tips for navigating vaccination website after 2nd day of struggles

WJLA – Washington D.C. logo WJLA – Washington D.C. 2/27/2021 Elliot Henney (ABC7)

For the second day in a row, the D.C. vaccination website struggled to keep up again, this time because of tens of thousands of residents who attempted to snag one of only 4,300 appointments available.  

The city says more than 36,000 people tried to visit the appointment portal at the same time and all the appointments were booked in under 30 minutes. 

RELATED | GUIDE: Where DC, Maryland & Virginia stand on vaccine availability, and how to sign up

Caption: The{{ }}District of Columbia's Office of the Chief Technology Officer tweeted this video Friday, along with the caption: "As we work with our partner @Microsoft to make improvements to the portal, we’ve put together a few tips to consider. Understanding that the simple truth is DC needs more vaccine. #DCHOPE"

The city offered a few tips in order to better navigate the website. 

  1. Use Chrome or Firefox as your web browser.  If using a Mac, Safari works well too. 
  2. If you run into trouble, try to refresh the browser.  If that doesn't work, go ahead and try a different web browser. 
  3. Make sure you are clearing your cache.  The city has added links on how to do that which can be found here.  

On Thursday, a technical glitch on the vaccination portal caused residents with medical conditions who now qualify for the vaccine to be denied.  The city issued an apology for the glitch.  

City leaders reiterate that the real solution is more vaccines, which they say they are advocating for every day. 

Another registration window opens on Saturday for "eligible residents with qualifying medical conditions in priority zip codes." There will be 3,500 appointments available for Saturday's registration period. 

Appointments can be made online or by calling 1-855-363-0333. The call center opens at 9:00 a.m. 


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