Md. working to get 911 specialists needed mental health support

Maryland is working to get counselors on staff at 911 centers to help the "first first-responders," for whom the burnout rate is so high. Working at a 911 center is a difficult job, having to remain calm and collected while handling a call from someone in distress. Sue Greentree was a 911 specialist in Anne Arundel County for 35 years. In March 2020, she had enough and retired.