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Lyft driver calls 911 on blind man, service dog who he wouldn’t let ride in his car

New York Daily News logo New York Daily News 4/19/2019 Ella Torres
a plane sitting on top of a car © Apu Gomes / AFP/Getty Images

Lyft kicked this driver to the curb.

The ride-sharing app “permanently deactivated” a driver from its platform after he wouldn’t give a blind man and his service dog a ride in his car in early April in Grand Terrace, Calif.

Charles Massey told CBS LA that he and his guide dog, Jedi, had gotten into a Lyft and shut the door when the driver suddenly told them he couldn’t take them. When Massey asked why, the driver said he was worried about Jedi ruining his leather seats.

“So I put Jedi on the floor, and he still wasn’t happy. He insisted I get out of the car and I refused to get out,” Massey told the outlet.

That’s when the driver made the 911 call.

In a recording of the conversation, Massey can be heard telling the driver, “I have a service dog. I’m blind.”

“It doesn’t matter. I need a police officer,” the driver said to the dispatcher.

“It does matter,” Massey responded.

He eventually got a ride from a San Bernardino County sheriff’s deputy, according to CBS LA.

A spokesman for Lyft said the company takes “any allegation of this nature very seriously.”

“Any form of discrimination on our platform is simply unacceptable. Lyft has a strict Service Animal policy that requires all drivers to accommodate passengers traveling with service animals, any form of discrimination on our platform is simply unacceptable," the spokesman said. “Lyft has a strict Service Animal policy that requires all drivers to accommodate passengers traveling with service animals.”

Massey said despite the incident being over, he worries for any future scenarios where he could face the same problem.

“It’s not what I feel at that time, it’s what I feel the next time I call for a ride because I’m thinking, ‘oh God,’” he said.

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