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Air New Zealand Refunds Passengers After 20% Throw Up on Bumpy Flight

The Points Guy logo The Points Guy 1/25/2019 J. Scott Clark
a plane sitting on top of a runway © NanoStockk/Getty Images

Anyone who flies is used to things getting a bit bumpy sometimes. For passengers on Air New Zealand flight NZ5715 things got a bit extreme. The flight was being operated by an ATR 72-600, a twin turbo prop flying from Christchurch (CHC) to Invercargill Airport (IVC) when it ran into some unusually choppy air. In the end most passengers were describing it as the worst flight of their lives.

During the flight the pilot reported to passengers the plane was experiencing crosswinds in excess of 110mph. The rough ride lead to around 20% of passengers to be vomiting by the time the plane safely reached the ground at IVC, according to passenger Owen Scott. Scott said the pilots were in control of the aircraft for the entire flight, but the turbulence was almost constant. For any passenger who was already worried about flying or turbulence, this flight was surely a nightmare.

The airline was quick to acknowledge the less than pleasant experience on board. Passengers on Air New Zealand’s vomit comet have been issued full refunds for their flight. According to an email sent to passengers from the airline, “In recognition of your experience, a full refund of this flight will be processed.” Emergency medical personnel were waiting for the aircraft to assist passengers who needed medical attention.

H/T: Stuff

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