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Cruise Passenger’s Demand for Refund Thrown Out

TravelPulse logo TravelPulse 6/13/2018 Donald Wood

A cruise vacation is supposed to be the perfect getaway, but one passenger on a Royal Caribbean voyage in the South Pacific is asking for a full refund after a snoring neighbor reportedly ruined the trip.

According to the Sydney Morning Herald, Brendan Ritson and his partner were sailing on an 11-day Royal Caribbean cruise from Sydney, Australia to Fiji in 2016 when they discovered a water leak in their cabin.

Royal Caribbean officials upgraded them to a larger and more expensive room to make up for the leak, but three nights later they had another problem after a mother and daughter moved into the room next door.

Pillow: PHOTO: Pillow. (photo via Flickr/The Sleep Judge) © Flickr PHOTO: Pillow. (photo via Flickr/The Sleep Judge)

The mother and daughter reportedly spoke very loudly, argued heavily, used offensive language and snored when they slept. Ritson complained to management twice in one night, and Royal Caribbean officials offered to move the couple back to a smaller room, similar to the one they originally booked.

Ritson refused the offer because he didn’t want to be downgraded but continued to complain to management that the snoring was keeping them up all night. After the cruise was over, Ritson reportedly filed for a full refund of $3,270.29 from Royal Caribbean with the Queensland Civil and Administrative Tribunal Court.

The court lowered the amount to $2,436.78 to cover only the cost of accommodation, but Ritson’s case was finally thrown out due to the judge considering his refusal to move cabins for a second time “unreasonable.”


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