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How to redeem points with the JetBlue TrueBlue program

The Points Guy logo The Points Guy 7/5/2020 Andrew Kunesh
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JetBlue TrueBlue is a relative newcomer to the points and miles world (compared to the legacy carriers, at least). The program was originally launched a year after the New York-based airline debuted in 2001 but received a major overhaul in 2009. Nowadays, the TrueBlue program is largely the same as it was in its 2009 revamp: you’ll earn and redeem points based on how expensive a flight is.

However, the program is now back in the spotlight thanks to the announcement of future London service from both New York-JFK and Boston, starting in 2021. We’ve already seen JetBlue shake up the transcontinental market with the introduction (and rapid expansion) of its Mint business class product and it wouldn’t be surprising to see a similar impact here. While details are still scant on these flights, they will hopefully represent a new way for you to redeem your points to get to Europe.

Whether you’re enticed by JetBlue’s entry into the transatlantic market or more focused on shorter flights within the carrier’s current route network, there are still a couple of quirks and features you should be aware of when earning and redeeming with the TrueBlue program. After publishing the complete guide to earning JetBlue TrueBlue points, we’ll now shift gears and look at all of the ways to redeem points with the TrueBlue program.

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In This Post

Redeem on JetBlue flights

a large passenger jet sitting on top of a runway: (Photo by Craig Warga/Bloomberg via Getty Images) © The Points Guy (Photo by Craig Warga/Bloomberg via Getty Images)

Redeeming JetBlue TrueBlue points for the carrier’s flights is simple: the more a flight costs in cash, the more points you have to redeem. According to TPG’s most recent valuations, you can expect to get roughly 1.3 cents of value per TrueBlue point. However, some flights may yield slightly better or worse value, especially for Mint award tickets. We also don’t know if the same pricing model will apply for flights to and from London, especially given the UK’s notoriously high departure taxes.

To put this into some concrete examples, I priced out five different TrueBlue award tickets on the following routes:

  • New York-JFK to Chicago-O’Hare (ORD) on Oct. 14, 2020
  • Seattle (SEA) to Boston (BOS) on Nov. 7, 2020
  • New York-JFK to Los Angeles (LAX) in Mint on Dec. 30, 2020
  • Las Vegas (LAS) to Long Beach (LGB) on Jan. 29, 2021
  • Fort Lauderdale (FLL) to Cancun (CUN) on Feb. 5, 2021

For each flight, I compared the price of the flight in cash to the price in points and determined the value you’d get on each itinerary. Note that all the economy flights listed are priced based on Blue economy class. Here’s a table with that information:


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Route Paid Ticket Award Ticket Redemption Value
JFK — ORD $109 7,400 points + $5.60 1.4 cents/point
SEA — BOS $159 11,200 points + $5.60 1.37 cents/point
JFK — LAX (Mint) $1,149 113,800 points + $5.60 1.0 cents/point
LAS — LGB $109 7,600 points + $5.60 1.36 cents/point
FLL — CUN $199 12,800 points + $29.98 1.51 cents/point

As you can see, JetBlue doesn’t add any unusual taxes or fees to its domestic award tickets either. You’ll only pay the standard $5.60 security fee each way when flying within the U.S. However, as the flight to Mexico shows, taxes and fees to JetBlue’s international destinations can vary. So be sure to consider those out-of-pocket costs when searching for award tickets online.

How to book a JetBlue award flight

Given the simple redemption scheme, the booking process is quite easy as well. Simply fire up JetBlue.com (or the carrier’s mobile app) and enter your search criteria. Be sure to check the “Use TrueBlue Points” box at the top, though you can also easily switch between paid and award flights on the results page. Select the flight and fare class you want, and then follow the simple on-screen instructions to complete your booking.

If you want to extend the value of your points even further, consider opening the JetBlue Plus Card. In addition to awarding bonus points and providing a free checked bag, it also gives you 10% of your points back when you redeem them on a JetBlue-operated flight. I’ll spare you the math, but this effectively boosts the value of your redemptions by 11.11%, so even just a couple of award flights per year can more than cover the card’s $99 annual fee.

The information for the JetBlue Plus Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Related: How to earn points in the JetBlue TrueBlue program

Redeem points on partner flights

JetBlue partners with a handful of different airlines, but at the time of writing this article, you can only redeem TrueBlue points on one of them: Hawaiian Airlines. Instead of using a revenue-based redemption model that ties the award rates to the price of an individual itinerary (like it does for JetBlue-operated flights), TrueBlue has a more standard, region-based award chart for these tickets:

a screenshot of a cell phone: (Image courtesy of JetBlue) © The Points Guy (Image courtesy of JetBlue)

Given these rates, JetBlue’s Hawaiian Airlines award chart has the potential to be quite lucrative. Business-class flights from the West Coast to Hawaii run just 45,000 TrueBlue points one-way, making it a solid way to fly to the Aloha State in comfort and style.

If you decide to book a Hawaiian Airlines award using your JetBlue points, you’ll have to call JetBlue at 1-800-JETBLUE and tell the phone representative you’d like to book a Hawaiian Airlines award ticket. He or she will ask for your dates and help you find award space on a flight on or around your preferred travel dates.

Related: Hawaiian Airlines’ Boston to Honolulu on the A330 in first class

Redeem for JetBlue Vacations

(Image by Leslie Harvey.)While you can’t redeem TrueBlue points for hotels or rental cars, you can redeem them for discounts on JetBlue Vacations. Simply punch in your dates and destination and JetBlue will combine one of its flight itineraries with a hotel room for a discounted price. While you can’t redeem TrueBlue points for an entire JetBlue Vacations package, you can use them to discount one. This may not yield the best value for your TrueBlue points but can help you keep some cash in your pocket.

To check the value of these discounts, I priced out a nine-day trip from New York (LGA) to Orlando (MCO) for next year. The cash price was $1,520.47 for two travelers and an eight-night stay at Universal’s Cabana Bay Beach Resort. On the other hand, Cash + Points brings the package down to 28,000 TrueBlue points and $1,149.67. In this case, your TrueBlue points are worth 1.32 cents each, which puts it in the same ballpark as a JetBlue flight redemption. So it’s worth a look if you need a hotel room and a flight.

Bottom line

TrueBlue points are largely restricted to redemptions on JetBlue-operated flights, which isn’t necessarily a bad thing. Given the fact that award tickets are tied directly to ticket prices, there’s less stress about squeezing value out of your redemptions. You’ll typically get at least 1.3 cents of value per TrueBlue point you redeem. With hubs and focus cities across the country along with partnerships with the three major transferable point programs, JetBlue can be a great option for your next getaway.

Featured photo by Zach Griff / The Points Guy

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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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