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Learn about airline operations on this recorded webinar with JetBlue’s President and COO

The Points Guy logo The Points Guy 7/2/2020 Nick Ewen
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The coronavirus pandemic has had massive impacts on the travel industry, but what will the future of flying look like from the passenger’s perspective? We’ve already seen first-hand reports from TPG staffers, and long-time staples may be on the chopping block, but on this week’s Future of Travel webinar with Brian Kelly, we heard directly from someone at the top.

Joining us was Joanna Geraghty, President and Chief Operating Officer of JetBlue. Joanna has been with JetBlue since 2005, and in her current role is responsible for the carrier’s operations and commercial performance — including network, brand and marketing, and revenue management. This experience was on display throughout the webinar, as she discussed how JetBlue has adjusted to the pandemic and how it’s looking to the future (and don’t worry, Joanna confirmed that the much-anticipated flights to London are still on for 2021).

Whether you’re a loyal JetBlue flyer or just curious to know how a major carrier has adapted in light of the coronavirus, feel free to review the entire recording — and read on for show notes and follow-up reading:

Show notes

  • 2:35 — Brian’s introduction
  • 5:17 — JetBlue’s new route announcement
  • 6:02 — Operational adjustments
  • 7:14 — Dealing with changing travel restrictions
  • 8:47 — Health safety in the air
  • 11:59 — Timeline for blocking middle seats
  • 13:38 — In-flight experience
  • 17:10 — JetBlue’s approach to enforcing mask requirements
  • 21:17 — Business and leisure travelers
  • 23:07 — Booking flexibility
  • 24:42 — Testing
  • 28:28 — Flights to London
  • 30:22 — Loyalty
  • 35:14 — Q&A

Follow-on reading

“The Future of Travel with Brian Kelly” is a series of live events looking ahead at what’s in store for the travel industry as it begins to recover from the coronavirus pandemic. Join Brian as he interviews top experts and company executives on a range of topics, including traveler health, cleanliness measures, loyalty programs and what it all means for the traveling public.

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What to watch next

For recordings of past sessions, please visit the following links:

Featured image by Robert Alexander/Getty Images.

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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.


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