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The Top Hotel Brands Based on Guest Satisfaction

TravelPulse Logo By Patrick Clarke of TravelPulse | Slide 1 of 7: 2020 continues to be a challenging year for the hospitality industry but some brands have proven to be determined in overcoming the COVID-19 pandemic and providing exceptional experiences. Here are the top-performing brands across all six segments this year, based on the J.D. Power 2020 North America Hotel Guest Satisfaction Index Study, which considers guest feedback across a variety of factors, including reservation, arrival/departure, guest room, food and beverage, services and amenities, hotel facilities and cost and fees.

The Brands Crowned by Customers

2020 continues to be a challenging year for the hospitality industry but some brands have proven to be determined in overcoming the COVID-19 pandemic and providing exceptional experiences. Here are the top-performing brands across all six segments this year, based on the J.D. Power 2020 North America Hotel Guest Satisfaction Index Study, which considers guest feedback across a variety of factors, including reservation, arrival/departure, guest room, food and beverage, services and amenities, hotel facilities and cost and fees.

© Wyndham Grand Clearwater Beach

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