What Are Your Options When You Get a Damaged Seat on a Flight?

Oh my god, a broken seat on a four hour flight? Yes, it's happened to some of us. But in the face of a situation like that you have to take a deep breath and follow these steps recommended by experts. The Points Guy says the first thing you need to do is test your seat before take off. Resolving the issue on the ground is much easier. Maria Mercedes Galuppo has the story.